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#ITIL PRIORITY MATRIX SERIES#

Urgency for the sake of Project Priority will consider requirements like: Mandate/regulatory/legislative/contractual Strategic Alignment How soon the project is needed Constraints like product end of life or any Urgency requirement you may come up with (you will have to adjust your version). Urgency and Impactīecause Urgency and Impact are at the heart of this method, they need to be defined quantitively in terms that you can control. What I will describe to you is a method that you can adapt to your needs, big or small - to help you assign a numeric priority to your list of projects. The method to be demonstrated comes from a variety of sources: Gartner Information Technology Infrastructure Library (ITIL) and some methods for determining Urgency and Impact. Juran. Two principles that influence Project Management that Juran touts are the Pareto Principle (80/20 Rule), and the statement " All improvement happens project by project, and in no other way". So it is clear that everyone does projects, even if they are not a Project Manager. Given: we all do projects how do you prioritize your projects so you work on the 20% that gets 80% of the most important work done first? For these reasons, the ITIL inspired Project Priority Matrix is my clear choice for this article. This will help you do the 20% that matter first. Most of us that are interested in Project Management are in tune with Dr.

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Next we’ll create reusable workflow for status when changed to closed move to closed incidents and send the incident to the ClosedIncidents list.There are so many topic that could follow the Simple Project Management article from, it was difficult to choose. Here are some of the concepts that may get published to follow that up: The incidentLocationAssignment value will be set to the appropriate value and the item will then be forwarded to the correct ‘resolution list’ for attention and after a brief time the incident will be deleted from the NewIncident list.

#ITIL PRIORITY MATRIX SERIES#

This workflow will analyze the values of the columns Urgency and Impact and will run through a series of if / else statements to lock onto the condition which matches the incident, then will set some of the column values and using a date/time workflow variable called priorityTime will set the incidentDueDate according to the rules provided by the Matrices. We will use SharePoint designer to create and deploy the following workflows:Ĭreate matrices workflow for NewIncident list. We need containers for our incidents as they move through the system so we will create 5 lists and set their default content type of incident: NewIncident, Tier1, Tier2, Planning, ClosedIncidents We will customize edit item form to include resolution notes and give them the ability to change the IncidentStatus from open to closed). We will use Info Path 2010 to customize the new item form used to add an incident so that users are presented only with those fields they need to fill out. incidentResolutionNotes – Enhanced rich text (Rich text with pictures, tables, and hyperlinks).resolutionTime – date/time to be set as duration when incident marked closed.incidentDueDate – date/time (to be set in workflow).resolutionList Assignment- choice (Tier1, Tier2, Planning).

incidentStatus – choice (open/closed default open).priorit圜ode – choice (1-Critical, 2-High, 3-Medium, 4-Low, 5-Planning).incidentDescription – Enhanced rich text (Rich text with pictures, tables, and hyperlinks).incidentCreatedDate – date / time set as today.Then we’ll add the new site columns based both on our matrices as well as columns to manage the incidents:.

We will change the created column to be called incidentReported.We create content type of incident based on a custom list.We start with a new Site Collection using a team site as the template for the top level site.